MTN Customer Care Archives

MTN Global Graduate Programme Develops Over 500 Leaders Since Inception

MTN Ghana has successfully graduated 80 young professionals from its 2025 Graduate Development Program, an initiative designed by the telecommunications company to promote the inclusion of women in the business. The graduation ceremony, held on November 20, 2025 at the Marriott Hotel in Accra, brought together participants from across MTN’s African markets. Abdallah Ibrahim, the Acting Chief Human Resource Officer for MTN Ghana, emphasized MTN’s intentional strategy to increase the number of women in its workforce. “We have leveraged the Graduate Development Programme to drive female representation within the company. About 60% of the graduate delegates are women and a key initiative in our quest to reach 50% female representation by 2030,” he stated. Abdallah confirmed that this intentional approach is already transforming the organization, highlighting the notable increase in the overall representation of women in recent years. “Since we began this journey to increase female representation at MTN Ghana, we have added approximately 5% more females to the workforce since we started monitoring our progress in 2020. Today, we stand at about 43% representation of females within our organization,” he said. Sylvia Owusu-Ankomah, Chief Executive Officer of the Telecoms Chamber, commended MTN for its dedication to developing African talent, especially the large number of women in the graduating class, in her keynote speech. “It’s exciting to see that over 60% of today’s graduates are women,” she commented, urging the graduates to stay true to themselves in a competitive digital age. Kagiso Malepe, Manager of the MTN Global Graduate Programme, explained that one of the main challenges and opportunities is bringing together individuals from different countries, cultures, and backgrounds under a common identity. “Our biggest task is harmonizing diverse perspectives and helping participants immerse themselves in MTN’s organizational culture. With MTN operating across multiple markets, the message of one culture, one MTN is fundamental,” he said. The 80 graduates, representing 18 countries across Africa, received certificates and are expected to take roles within MTN that support MTN’s goal of developing future African leaders in technology, digital services, and business innovation. Source: Apexnewsgh.com

Business

MTN CEO Sounds Alarm: Cutting Fiber Risks National Security

At a recent Media and Stakeholder Forum held at the Nim Avenue Hotel in Tamale, MTN Ghana’s CEO, Stephen Blewett, raised a serious alarm regarding the troubling frequency of fiber cuts throughout the country, which average almost four incidents every day. Apexnewsgh reports Blewett emphasized that this alarming trend poses a significant threat not just to service quality, but to the national security of Ghana itself. “This is incredible,” he stated, reflecting on the troubling statistics. “Cutting fiber is cutting the national security of the country.” His comments signal the need for greater awareness and protection of the vital fiber infrastructure essential for communication and connectivity in Ghana. Blewett urged Ghanaians to treat fiber infrastructure with the utmost care, highlighting the importance of understanding its role in both everyday life and the nation’s overall security. He acknowledged the efforts of the Ministry in implementing new initiatives aimed at safeguarding fiber cables, but emphasized that community awareness is critical in the fight against fiber damage. With over 20 years of experience in telecommunications across several African countries, including significant leadership roles in South Africa, Benin, and Cameroon, Blewett’s insights on the implications of fiber cuts in Ghana carry weight. To address the needs of customers, particularly households reliant on internet connectivity, MTN Ghana has introduced the “Five Hundred” initiative. This program offers various benefits, including: High-Speed Internet: Ensuring reliable and sustainable connectivity for everyday use. Low Latency: Allowing for fast and efficient data transfer. Flexible Plans: Customizable packages designed to meet diverse needs and budgets. As the discussion wrapped up at the forum, it became clear that the protection of fiber infrastructure is paramount, not just for MTN but for the nation as a whole. Through increased awareness and initiatives like “Five Hundred,” MTN is committed to ensuring that Ghana can thrive in a connected world. Source: Apexnewsgh.com/Bernice Adakabla Abane

Business, Opinion

The next great development and digital world can and must come from Africa—MTN CEO

In a powerful address at a Media and Stakeholder Forum held at the Nim Avenue Hotel in Tamale on Friday, May 16, Stephen Blewett, the Chief Executive Officer of MTN Ghana, underscored the urgency of empowering the next generation of Africans with vital digital skills. Apexnewsgh reports He emphasized that the continent holds the potential to be the cradle of the next great wave of development and digital innovation. “We must ask ourselves, why does everything need to come from elsewhere?” Blewett posed. “The next great development and digital world can and must come from Africa. Why can’t the next Facebook or Instagram emerge from here?” Central to his vision is the MTN Skills Academy, an initiative that provides essential training in coding, web development, and data analytics—areas critical for the continent’s technological advancement. Furthermore, Blewett highlighted MTN’s collaboration with the Ministry of Communications on the World Encoder project, designed to offer young people hands-on experience with AI encoding. By fostering digital skills and innovation, Blewett urged that Africa should not just be a consumer of technology but a source of groundbreaking ideas and platforms. His remarks resonated with the audience, stressing the importance of investing in local talent and encouraging homegrown solutions to global challenges. As the forum concluded, it was clear that the future of Africa’s digital landscape depends on the investment and support for its youth. With initiatives like the MTN Skills Academy and partnerships aimed at equipping young minds, Africa could very well become a hub for the next wave of technological advancement. Source: Apexnewsgh.com/ Ngamegbulam Chidozie Stephen

Business

Mtn Ghana Launches Sustainability Week, Reflects On Its Sustainability Journey

MTN Ghana has officially launched its inaugural Sustainability Week celebration under the theme “Sustainability: Our Collective Responsibility.” This week-long event showcases MTN’s commitment to Environmental, Social, and Governance (ESG) principles. The celebrations kicked off with the unveiling of an electric car and motorbike at MTN House, along with a display highlighting how MTN is utilizing solar energy and renewable resources to reduce its energy sources. During the event, Stephen Blewett, the CEO of MTN Ghana, emphasized the importance of sustainability for future generations. He stated, “Sustainability is for future generations, and the current generation has a responsibility to care for the environment. MTN is implementing initiatives aimed at achieving the company’s ESG goals and strategic intent.” The CEO urged MTN employees to embrace Sustainable practices to make the world a better place. Adwoa Afriyie Wiafe, the Chief Corporate Services and Sustainability Officer of MTN Ghana, noted that the Sustainability Week is vital for realizing MTN’s Ambition 2025 Strategic Intent and the company’s commitment to ESG principles. She explained, “Our sustainability vision seeks to create shared value for our stakeholders through responsible environmental, social, and governance practices and solutions”. The weeklong program has activities like “Lunch and Learn”, “Eco Talk” and “Bright Conversations” which will bring employees and others together to reflect on MTN’s journey so far and its plans for the future. MTN Ghana is dedicated to fostering a sustainable future and enhancing the well-being of society. In celebrating Sustainability Week, the company aims to raise awareness about environmental and social issues, inspire positive change, and reinforce its commitment to sustainable development. Source: Apexnewsgh.com/Ngamegbulam Chidozie Stephen Contact: +233248250270/+233256336062 for your publications

Business

MTN holds AGM, declares dividend of 12.4 pesewas per share

MTN Ghana has held its 5th Annual General Meeting (AGM) on May 30th 2023. Updating shareholders on the company’s performance for the year 2022 at the AGM, the Board Chairman, Dr. Ishmael E. Yamson, indicated that MTN Ghana’s performance for 2022 was strong with a total revenue growth of 28.4% Year-on-Year underpinned by good execution of the commercial strategy by management, resulting in growth in voice, data and Mobile Money (MoMo) revenues. “MTN is committed to improving the lives of Ghanaians through appropriate and sustainable socioeconomic interventions. Over and above the investment in MTN’s network and IT systems, the organisation allocated ¢28.3 million to undertake health, education and economic empowerment projects in 2022 through the MTN Ghana Foundation,” Dr. Yamson indicated. At the AGM, a dividend of 12.4 pesewas on ordinary shares was approved and will be paid to all shareholders on 22 June 2023. This brings the total dividend for the 2022 financial year to 16.4 pesewas per share following the interim dividend of 4.0 pesewas per share paid on 22 September 2022. This represents 70.6% of profit after tax and a 42.6% Year-over-Year (YoY) increase in dividend per share paid in 2022 over 2021. Speaking at the AGM, the Chief Executive Officer of MTN Ghana, Selorm Adadevoh enumerated MTN’s commitment to driving growth and unlocking value for all stakeholders through its Ambition 2025 strategy. He said, “We are confident in the medium to long-term prospects of Ghana’s economy and as such, MTN commits to continue to invest efficiently in infrastructure and to improve the capacity and quality of connectivity and other related services for our customers.” Touching on MTN’s digital initiatives, Mr. Adadevoh said “MTN will continue to lead the adoption of new innovative solutions that solve relevant problems for Ghanaians. MTN will deepen the ongoing work to improve its platforms, particularly MyMTN and Ayoba Apps, as well as MoMo as part of MTN’s three-app strategy to enhance customer choice, customer experience and to deliver on MTN’s commitment of excellence to its cherished customers”. “The communities we operate in remain core to everything we do and to this end, MTN continues to extend various sustainable projects and initiatives to improve communities across the country with a focus on building and growing digital skills among the youth, with a particular focus on females”, Mr. Adadevoh stated. Since its listing on the Ghana Stock Exchange (GSE) in 2018, the company remains the organisation with the largest number of Ghanaian shareholders. Apexnewsgh.com/Ghana Please contact Apexnewsgh.com on email apexnewsgh@gmail.com for your credible news publications. Contact: 0256336062

Business

MTN considering the revise of data zone bundle as soon as possible

MTN Ghana, the leading Ghana’s telecommunication has hinted, they are engaging and collaborating with the Regulator, to seek alignment on a revised Data Zone bundle to be reinstated as soon as possible. This was made clear in a statement issued Wednesday, April 12, 2023. Read the statement below: MTN GHANA SUSPENDS MTN DATA ZONE BUNDLE Accra, April 12, 2023, Scancom PLC (MTN Ghana) has announced a suspension of its MTN Data Zone bundle effective April 05, 2023. We apologize to our cherished customers for limiting our communications on this matter to service activation channels only. This media release is to provide more information on the issue. The suspension of the innovative Data Zone bundle is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to MTN Ghana in June 2020, not to be the lowest priced on any offer in the industry. We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone bundle to be reinstated as soon as possible. We will notify you in due course of further developments. Data Zone bundle is an innovation by MTN Ghana that gives customers a 1-day validity bundle at discounted rates at the point of purchase. Subscription is through the Short Code 135. MTN Ghana would like to reassure its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers. Source: Apexnewsgh.com/Ghana For publication please kindly contact us on 0256336062 or Email apexnewsgh@gmail.com

Business

MTN cuts sod for $25m ‘Ghana ICT Hub’

Ghana’s biggest telecommunications network, MTN Ghana, has cut sod for the construction of a $25 million ‘Ghana ICT Hub’ at the Accra Digital Centre. The ‘Ghana ICT Hub’ aims to develop an ICT ecosystem in the areas of health, agriculture and education through on-site and remote access delivery to facilitate skills development and job creation for the youth in Ghana. When completed, the Hub will consist of a physical infrastructure designed to provide 4,000 square meters of space with ancillary facilities and unique features. The Ghana ICT Hub is expected to be completed in approximately 18 months from when construction begins. The sod cutting ceremony forms part of MTN’s fulfilment of a promise to support Ghana’s digitalization agenda during its 25th anniversary celebrations in 2021. Chief Executive Officer (CEO) of MTN Ghana, Selorm Adadevoh, stated that the project is to support innovation and new tech start-ups to drive the growth of the Ghana ICT ecosystem. He said that when completed, the ‘Ghana ICT Hub’ is expected to train over 200,000 youth in ICT and digital skills and generate more than 100,000 jobs within the first three years. He added that the Hub will be an ultra-modern office facility, providing office spaces and meeting venues for more than 100 tech companies that will incubate new ideas and innovations, driving the start-up buzz in the hub after completion. “The establishment of the Ghana ICT Hub will help build the future we want for our youth and foster new sources of economic growth for Ghana,” he stressed. The CEO of MTN Ghana indicated that as the world continues to evolve, it is important for Ghana’s youth to be equipped with ICT and digital skills to stay relevant and competitive, especially within the region when one thinks of the establishment of the African Continental Free Trade Area (AfCFTA). “Our purpose is to prepare the youth of Ghana to have better prospects succeeding and competing in the global digital economy,” he noted. He mentioned that MTN’s dream is to transform Ghana through ICT enablement. He explained that “The Ghana ICT Hub project is only a small part of a broader project called the ‘Ghana Innovation Hub’ project”. According to Mr. Adadevoh, there are three pillars under the “Ghana Innovation Hub” project, which are the Ghana ICT Hub, the Accra Innovation City Project and the Ghana Education Platform project. “We believe in playing our part in Africa’s transformation and this investment is directly in line with that belief,” he added. Board Chairman of the MTN Ghana Board, Dr. Ishmael Yamson, said that the board is excited about the impact the projects will have on the youth and what it means for job creation, innovation and Ghana’s competitiveness in the Sub-region. “Beyond that, there is no doubt that we are already exposed to the global marketplace and competition for skills and talent; with the advent of remote work, we stand to be counted if our youth are skilled in the relevant technologies such as coding, AI and Robotics, and have a place to put their learnings to practice,” he explained. The Minister for Communication and Digitalization, Ursula Owusu-Ekuful, expressed Government’s gratitude to the MTN Group and its leadership for their kind gesture, adding that they have become a model for emulation. “I must say that your continuous commitment, partnerships, and efforts to be at the frontier of championing digital innovations in Ghana is extremely commendable,” she said. The Minister stated the ICT hub will facilitate the paradigm shift needed to accelerate Ghana’s progress with the 2030 Agenda and the Sustainable Development Goals. She mentioned that the ICT hub will complement Ghana Digital Centres Limited’s focus on a nationwide network of digital transformation centres and interventions nurturing new businesses. “I believe this edifice will significantly deepen Ghana’s current digital strides to reposition Ghana’s image within the sub-region and the continent” she added.

Business

Ghana Withdraws $672 Million Back-Tax Demand From MTN Group

MTN says the authorities dropped tax claim after negotiations
Several companies are disputing tax bills as Ghana seeks money

Business

MTN Ghana disputes $773m tax liability imposed by GRA

MTN Ghana is strongly disputing an alleged tax infringement placed on the company by the Ghana Revenue Authority (GRA) between 2014 and 2018. According to the leading telecom firm, it is a tax-compliant corporate citizen and the tax liability notice of GH¢8,209,603,842.14 (US$773 million) issued against it by the GRA is unacceptable. The assessment of ¢8,209,603,842.14 includes penalties and interest charges. “In this regard, from the base component of the assessment (that is, excluding penalties and interest), on MTN Ghana’s analysis, the GRA infers that MTN Ghana under declared its revenue by more than approximately 30% over the 5-year period 2014 to 2018”, it said in a statement. “The GRA audited MTN Ghana for the period 2014-2018, using a third-party consultant as well as a new methodology based on call data records (CDR), recharges, and other data. MTN Ghana strongly disputes the accuracy and basis of the Assessment, including the methodology used in conducting the audit. MTN Ghana believes that taxes due have been paid during the period under assessment”, it explained. MTN Ghana believed the taxes due have been paid during the period under assessment. The statement further said MTN Group and MTN Ghana will continue to engage with the relevant authorities on this matter and MTN remains resolute that MTN Ghana is a tax compliant corporate citizen. Again, it said MTN Ghana would like to further assure its shareholders and other stakeholders that MTN Ghana is a responsible business with an absolute commitment to transparency, good corporate governance, and compliance. MTN Ghana one of largest taxpayers in Ghana MTN Ghana is one of the largest private sector taxpayers in Ghana, having been recognized on numerous occasions for its support of the GRA’s revenue mobilization efforts. The GRA has also satisfactorily concluded multiple tax assessments on MTN Ghana over many years and presented MTN Ghana with various taxpayer awards in recognition of its contribution to the fiscal development of the country. MTN Ghana thanked the GRA for its support throughout the process, especially allowing us a temporary withdrawal of the Notice of Assessment in a bid to resolve this matter in an amicable manner. Background In 2019, the GRA commenced an audit of MTN Ghana with the objective to give assurance on the reliability and completeness of revenues declared by MTN Ghana for the purpose of tax computation for the period 2014-2018. The GRA had not issued MTN Ghana with any prior guidelines and standards relating to the new CDR sequence-based methodology used for the audit. In May 2021, after consultations and discussions between MTN Ghana, MTN Group, the Ministry of Finance of the Republic of Ghana and the GRA, the parties agreed to an independent review by a global professional services firm. MTN Ghana has fully cooperated in this independent review, which was commissioned by the GRA in September 2021. The independent review found that it was unable to support the conclusions reached by the GRA’s third-party consultants as the basis for the assessment.

Business

MTN Ghana recognized for employing best project management standards and practices

MTN Ghana has been recognized for its consistency in employing best project management standards and practices at the 4th Project Management Awards Ghana held in Accra a few days to the festive season. MTN Ghana received six awards, the highest number at the event. This showing by MTN Ghana is a continuation from previous successes chalked consistently by MTN at the Project Management Awards Ghana. The awards won by MTN are:• Economic Impact Award• Project Management Company of the Year• Project of the Year – Western Corridor Project• Project Team of the Year – Fibre Project Team• Distinguished Contribution to Project Management – Dario Bianchi• Project Director of the Year – William Tetteh William Tetteh, Chief Capital Projects Officer of MTN Ghana won the Project Director of the Year award for the second consecutive time. William was recognized for demonstrating great leadership and support to achieving project goals and overall contribution to strategic objectives. The Chief Digital Officer of MTN Ghana, Dario Bianchi won the distinguished Contribution to Project Management award for his promotion of excellence in project management practices in the digital space and for constantly educating staff to conform to the project management practices on their digital journey. In his remarks, William thanked the organizers for the recognition. He dedicated the awards to his team, all MTN staff for supporting the project teams, suppliers and stakeholders for their immersed contribution to supporting MTN in executing and delivering projects on time and within schedule. The Chief Executive Officer, Selorm Adadevoh congratulated Dario and William for the personality awards. He said, “it is exciting to see MTN rewarded for doing the right thing. This recognition will enable us to take a step further to ensure all standards and procedures are adhered to the letter. MTN Ghana executed various projects which were recognized at the event. The Project Management Standards and Procedures employed by MTN, the Governance Structure and training of MTN Staff won the business Project Management Company of the Year. MTN’s commitment to training 100 young women and men in Nsawam and Suhum districts in the Eastern Region with skills in mobile phone repairs to provide employment to the youth won the Economic Impact Award. The 2022 Western Corridor Fiber Capacity Expansion Project rolled out using existing Third-Party Fiber infrastructure to resolve transmission capacity constraints within the Western and Western North Regions won both the Project of the Year and Project Team of the Year awards. The Project Management awards recognizes individuals or organisations who pursue best practices in economic development through projects and attained the highest standards of professional conduct and competence within the project management space. MTN GHANA—

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MTN Global Graduate Programme Develops Over 500 Leaders Since Inception

MTN CEO Sounds Alarm: Cutting Fiber Risks National Security

The next great development and digital world can and must come from Africa—MTN CEO

Mtn Ghana Launches Sustainability Week, Reflects On Its Sustainability Journey

MTN holds AGM, declares dividend of 12.4 pesewas per share

MTN considering the revise of data zone bundle as soon as possible

MTN cuts sod for $25m ‘Ghana ICT Hub’

Ghana Withdraws $672 Million Back-Tax Demand From MTN Group

MTN Ghana disputes $773m tax liability imposed by GRA

MTN Ghana recognized for employing best project management standards and practices

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