MTN Customer Care Archives - Page 2 of 3

MoMo Customers: Do More with Increased Wallet and Transaction Limits

MTN MoMo has implemented the Bank of Ghana (BoG) approved increase in daily and monthly transaction limits as well as maximum wallet balances. The wallet transaction limit increase will facilitate efficient payments, encourage greater seamless transition into a Cash-lite society and promote more digital payments. Customers with Daily Transaction Limits of GHC 1,000, GHC5,000 and GHC10,000 have had their limits increased to GHC2,000, GHC10,000 and GHC15,000 respectively. Additionally, Account balance limits of GHC2,000, GHC15,000 and GHC 30,000 have been increased to GHC3,000, GHC30,000 and GHC 50,000 respectively. Further to these increases, monthly transaction limits for customers with Medium and Enhanced KYC are limitless while customers with Minimum KYC have a limit of GHC 6,000. The Ag. CEO of MobileMoney Limited, Mr. Shaibu Haruna expressed his delight over the upward reviews approved by the BoG, following engagements to assess the possibilities of reviews to enhance digital payments and ultimately drive the Cash -lite agenda. He said, “MML following the approval has gone ahead to implement the directives to ensure that our customers enjoy the convenience of doing various transactions such as the Money Transfer, Bill Payments, receive Remittances, Buy Insurance, Buy Shares, Payment of school fees as well as general goods and services.” “We are calling on all customers to take advantage of the enhancement in wallet size to grow their transactions and improve their livelihoods.” The upward reviews have been activated for all MoMo subscribers. However, Customers who require further enhancements on their wallet are required to provide any of the following documents: Utility Bill in customer’s name, Bank Statement,Registered Tenancy Agreement, Letter from your employer.Tax Certificate The document should be presented at any MTN Service Centre or engage MTN Ghana through its digital channels: Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTN Ghana or WhatsApp:0554300000. Customers are advised to beware of the activities of fraudsters and report fraud issues by text to 1515 or 419. For publication please kindly contact us on 0256336062 or Email apexnewsgh@gmail.com

Business

MTN to adjust data bundle prices upward

The leading telecommunication network in Ghana MTN has announced that they will be increasing their data bundle prices effective Monday, November 14, 2022. Meanwhile, the information came without any specification on the quantum of the expected upward adjustment. Subscribers of the famous Telecom who spoke to this platform by way of registering their displeasure said they received the message with massive shock because it is not yet known what the company is up to, especially at this difficult moment. Read the full message below: “Dear Valued Customer, kindly be informed that effective 14th November, 2022, data bundle prices will be revised upwards. Enjoy 50% bonus on bundle purchase (4G only) and remember that MTN Data bundles do not expire. Visit www.mtn.com.gh for more information. Thank you”. Source: Apexnewsgh.com/Ghana For publication please kindly contact us @0256336062 or Email: apexnewsgh@gmail.com

Sports

MTN injects $2m to support Ghana’s World Cup campaign 

The leading mobile telecommunication network in Ghana, MTN has partnered with the Ghana Football Association (GFA) to support the Black Stars with $2 million as the Black Stars prepares for the 2022 FIFA World Cup in Doha, Qatar. The deal is expected to end in January 2024, as it caters for the Black Stars’ participation in the World Cup and the 2024 Africa Cup of Nations (AFCON) in Ivory Coast. Speaking at a short ceremony, Mr. Mustapha Ussif, the Minister of Youth and Sports (MoYS) expressed excitement about MTN’s continuous support to develop sports in the country. He said, “from the days of Areeba to MTN, the brand has on many occasions supported the Black Stars on its journey to becoming one of the best national teams in the world”. According to him, this was the right time the Black Stars needed support as they embark on a journey to represent Ghana at the Mundial. Mr. Ussif, who is also the Member of Parliament for Yagaba-Kubori said the $2 million support from the telecom giants would boost the confidence of the team to give off their best to achieve the target of winning the World Cup trophy for the first time in Ghana and Africa. “Ghana’s historic qualification and performances at the FIFA World Cup since 2006, have largely been enhanced by the support of corporate Ghana. I am confident that this latest show of faith by MTN will motivate the team to Qatar and beyond,” he said. He commended MTN Ghana for coming on board to support the GFA at a time Ghana is facing financial challenges. Mr. Selorm Adadevoh, the Chief Executive Officer of MTN Ghana believes football can be used as a tool to connect with their customers and bring people together. According to him, MTN was committed to sponsoring the senior national team of Ghana, having partnered with the GFA in the 2008 African Cup of Nations in Ghana, and being the headline sponsor of the MTN FA Cup. He disclosed that the sponsorship was engineered by the President of Ghana, Nana Addo Dankwa Akufo-Addo, and other senior members of MTN Ghana. Mr. Adadevoh encouraged Ghanaians to throw their support behind the national team to conquer the rest of the world. Mr. Kurt Edwin Simeon-Okraku, the President of the GFA said, “MTN is the company that seeks the welfare of our people and provides platforms that people will not normally have to develop their God-given talents and to have a decent livelihood.” According to the GFA President, the 26 players who would represent the country at the quadrennial tourney were ready to write their names in the books of Ghana’s football history and assured Ghanaians to expect the best from them. He thanked Mr. Ussif and MTN Ghana for their unflinching support to develop football in Ghana. The 2022 FIFA World Cup is set to kick off on November 20, 2022, with Ghana paired in Group H alongside Portugal, Uruguay, and South Korea. Source: GNA For publication please kindly contact us on 0256336062 or Email apexnewsgh@gmail.com

Business

MTN Ghana grows service revenue by a quarter, despite hit from digital transfer levies

A levy on electronic money transfer services introduced in May hit the contribution to revenue from MTN Ghana’s mobile money business.Like Nigeria, MTN Ghana is in the process of re-registering its customers and unregistered SIM face being blocked from 1 November.Data added the largest contribution to revenue in the mobile operator’s nine months to end-September, growing almost 50%, and the company is in the process of expanding its network. MTN’s Mobile Money (MoMo) service in Ghana is taking a hit from the introduction of a levy on electronic transfers which came into effect in May, with revenue from person-to-person (P2P) transactions slipping by double digits in the mobile operator’s nine months to end September. Ghana’s government has imposed a 1.5% levy on the value of all electronic transfers, including banks, specialised deposit-taking institutions, payment service providers and electronic money issuers, as a means to earn revenue from digital services. The levy is in addition to other applicable charges.null The operator said revenue from P2P transactions declined by 13.3% year-on-year in the three quarters to end September, with the contribution of MoMo to service revenue falling to 19.1% from 22.8% previously. The firm also took a decision to reduce P2P transaction fees by 25% to cushion the effect on its customers. Despite the challenges, active MoMo users increased by 16.3% to 12.4 million, the firm said, and overall, MTN Ghana’s service revenue grew by 27.9% to 7.1 billion cedi (R9.2 billion). Data revenue saw the biggest year-on-year jump at 43.7% to 2.8 billion cedi, with data usage jumping by just over half, and the group growing its data subscribers just over a fifth. Voice revenue increased by 23.4% to 2.4 billion cedi. Mobile subscribers climbed 13% to 28.5 million, and like in Nigeria, MTN Ghana is facing an order by authorities to conduct SIM registration of all customers. It said it had successfully registered 15.2 million subscribers using the Ghana National ID at the end of September 2022, with approximately 5.6 million yet to complete their registration. On 17 October, the Ministry of Communication and Digitalisation announced that all services with the exception of USSD services for SIM cards that have not completed registration would be blocked from 1 November 2022. The firm said it was “working with the regulator on their formal directive”. “As a result, MTN will continue to deploy resources and work with the regulator to accelerate re-registration and ensure a speedy completion of the exercise,” it said. MTN Ghana said it spent 1.4 billion cedi (R1.8 billion) during the period to improve the quality of its service and expand its network, and it rolled out 339 2G; 339 3G; 1 081 4G sites; as well as modernised 805 others. This supported the increase in its 4G coverage to 99.3% of the population. —News24— For publication please kindly contact us on 0256336062 or Email apexnewsgh@gmail.com

Business

Ghc 64 million invested in sustainable community project–MTN Ghana

MTN Ghana has confirmed they spent GHC64 million in sustainable community projects across the country. This was made known by the Chief Sales and Distribution officer Mr. Shaibu Haruna on Wednesday, September 14, 2022, during the 2022 Upper East Media Editor’s forum in Bolgatanga the Regional Capital. According to Mr. Haruna, “The projects include education, health, economic empowerment, and community initiatives. He believes, MTN can only be excited when the communities and ecosystems in which it operates are healthy. “In all we do, we strive to leverage our core capabilities to enable the socio-economic development of the communities within which we operate”. He said, in 2022 over Ghc 20 million is approved to continue their commitment to completing some specific projects and community support initiatives across the country. Source: Apexnewsgh.com For publication please kindly contact us on 0256336062 or Email: apexnewsgh@gmail.com

Business

Ghana: MTN Introduces EVD for Pre-Paid Customers

MTN Ghana has introduced an Electronic Voucher Distribution (EVD) Denomination Change to enable pre-paid customers who purchase airtime from retailers to receive the same value purchased. The EVD Denomination change initiative will prevent retailers from overcharging customers for purchasing electronic credit transfer. MTN customers can visit any EVD vendor (credit transfer agent) to purchase airtime and the same amount will be electronically transferred to the customer. Following the implementation of the EVD Denomination Change, credit transfer can only be purchased from 0.5Gp and in multiples of GH¢1 up to GH¢500. The system will not allow retailers to reduce the value of the airtime and charge customers more for it. Commenting on the initiative, in a statement issued in Accra yesterday the Chief Sales and Distribution Officer of MTN Ghana, ShaibuHaruna, said “As a customer-centric company, we are committed to providing distinct customer experience in every facet of our business. This issue of EVD price disparity has been a challenge and impacted our customer experience especially when MTN stopped printing recharge vouchers due to the COVID-19 pandemic”. “We have our customers at heart, and we are always working to find innovative solutions that address issues that pose a challenge to them. We strongly believe the introduction of the EVD Denomination Change will prevent over pricing and reduce EVD pricing complaints,” he added. The statement cautioned vendors against charging extra fees for EVD transactions because their fees were already built into the system and encourages customers to insist on the amount they purchase. The Electronic Voucher Distribution (EVD) popularly known as “Credit Transfer” in the Ghanaian market allows customers to top up (recharge) their accounts electronically for voice calls, data bundles or SMS. Source: GhanainTimes For publication please kindly contact us on 0256336062 or Email: apexnewsgh@gmail.com

Business

MTN Group settles US$300 million eurobonds

Following on from strong first half 2022 results, MTN Group today announces the further deleveraging of the balance sheet with the early settlement of US$300 million in eurobonds with a 2024 maturity date.This brings MTN’s dollar-denominated debt down to 35% of total holding company (Holdco) debt on a H1 2022 proforma basis. In late August, MTN invited eligible holders of the US$750 million eurobond – due to mature in November 2024 – to tender their notes for purchase by the company for cash. The offer attracted tenders of more than US$482 million. This was significantly more than the US$250 million originally intended for early settlement. As a result, MTN raised the final acceptance amount to US$300 million, which will be settled on Tuesday 6 September 2022. “In line with our Ambition 2025 strategy, we are committed to deleveraging the balance sheet faster in line with our capital allocation framework,” said MTN Group President and Chief Executive Officer Ralph Mupita. “This week’s early settlement supports delivery of this commitment as well as of the execution and delivery of our medium-term guidance to maintain the Holdco leverage below 1.5x.” MTN Group Chief Financial Officer Tsholofelo Molefe said that as the settlement would be funded from available cash balances, it did not affect the pro-forma Holdco leverage of 0.8x at 30 June 2022. “However, on a pro-forma basis, the settlement improves the end-June 2022 ratio of non-rand to rand debt to 35:65 from the 42:58 ratio reported in the Group’s interim results.” At end-December 2021, the Holdco leverage was 1.0x. The improvement in the first half of 2022 to 0.8x was boosted by the repatriation of R9.4 billion in cash from our operating companies (including R4.5 billion from MTN Nigeria). Apexnewsgh.com|Ghana For publication, kindly contact 0256336062 or Email: apexnewsgh@gmail.com

Business

MTN Ghana to inject $1bn into network improvement by 2025

MTN Ghana has reaffirmed its commitment to lead the mobile telephony services in the country with projected US$1billion investment in network improvement by 2025. Mrs Georgina Asare Fiagbenu, the Acting Corporate Services Manager, told journalists at the 2022 Central Regional ‘Editors Forum’ in Cape Coast, that the move formed part of activities to transform the network in support of Ghana’s digital drive by ensuring that rural telephony sites as well as network extensions were provided. She hinted that the company would be rolling out 400 new sites whilst existing 746 sites would be upgraded to 4G to, among others, help enhance services to the more than 10 million worldwide subscribers of Ayoba, which had about 15 micro applications to provide good services to the customers. A total amount of GHC64,000,000 have been invested nationwide in sustainable community projects, including 87 educational projects, 13 economic empowerment projects and four support initiatives. MTN Ghana, in the first half of 2022, contributed about 29.6 per cent of its total revenue, amounting to approximately GHS1.4 billion in direct and indirect taxes, and payments to governmental Agencies according to Ghana’s half year Financial Results for 2022. They were in support of the company’s strong support for government’s developmental projects in digital solutions like Girls in ICT Extended partnership, ICT Hub project, Accra Innovation City project, and Ghana CARES framework support. On the Subscriber Identity Module (SIM) re-registration, she noted, that MTN had increased registration points to enable customers go through the process with no stress. The company was also collaborating with the National Identification Authority (NIA) to set up 10 NIA registration points in key regions to enable individuals access the “Ghana Card” which was a caveat for the registration. “Of the over 2.8 million subscribers only 1.9 customers had linked their cards while 1.3 had fully re-registered their SIM cards. We urge all to give the SIM registration exercise a significant thought and not rush in at the eleventh hour,” Mrs Fiagbenu admonished. Mr Teddy Hayford Acquah, the Western and Central Regional Technical Manager of MTN-Ghana, was disturbed that despite the significant investments in telephone services, frequent damage to fibre-optic cabling across the country continued to hinder stable and effective network provision in some areas. He partly blamed the wonton practices to myriad of factors, particularly construction works, saying about 50 per cent of the fibre cuts were caused by road construction activities and private property developers. Buttressing his claim, he stated that the region recorded more than 142 fibre cuts in eight months and expressed fears that the number could rise to 170 by December this year. “MTN is concerned about fibre cuts in meters because, such incidences were the cause of network challenges in areas. “We are not sitting idle but working assiduously to resolve network challenges in about 28 kilometres in areas where this challenge exist because if we do not do that, it is possible to record over 170 cuts by the end of the year,” he stated. Additionally, he was exceedingly hopeful the Chamber of Telecommunication will commence negotiations with players in the construction industry to remedy the situation to help improve services to customers. The timely intervention by the Chamber of Telecos, according to him, will not only help mitigate fibre cuts incidences but enrich a sustainable stakeholder relation to deliver quality customer service regardless of one’s location. Mr Acquah employed the media to support and drive the awareness and sensitizations campaigns about the phenomenon of fibre optic cuts through their various platforms. Apexnewsgh.com

Business

Mobile Money Limited handed over a 2-bedroom house worth over GHC 300,000.00 to Madam Rita Nhyiraba Tetteh

Mobile Money Limited has recognized the effort of Madam Nhyiraba Tetteh (lead Character of MTN MoMo advert. A.K.A Mensa Akaooo) at Dobro Nsumena. Madam Nhyiraba Tetteh on Wednesday, August 17, 2022, was handed over a 2 bedroom house by the Chief Executive Officer of Mobile Money Limited Mr. Eli Hini. Giving a little background on the introduction of Mobile Money into the system, Mr. Hini said: “Over a decade ago, we began the journey to create a convenient way of undertaking financial transactions with an electronic Money transfer system accessible via the mobile phone. We had a huge task of breaking down this service into very simple communication that will resonate with the masses and drive wide acceptance” According to him at a time, “…a script was developed by our advertising agency and a character was selected to live the script and that was wonderfully done by Madam Rita Nhyiraba Tetteh – the woman and voice behind “Me Nsa Aka ooooo” commercial”. “Madam Rita’s role and delivery as well the entire cast in MoMo’s first ever commercial played a significant role in appealing to the Ghanaian populace. From there, Madam Rita joined us across the length and breadth of the country as we created awareness about the MoMo service. Today, Madam Rita’s efforts as well as those of several others who believed in the opportunities MoMo presented at the time have yielded positive results”. He acknowledged He said, the impact and success stories have been telling – offering mobile financial services to the banked and unbanked, and creating job opportunities for millions of Ghanaians. Across Africa, Ghana has emerged as one of the shining examples of using mobile money innovation to drive a cash-lite society while enhancing financial inclusion across all levels of the economy. Today, many people within the informal sector who were left out of the financial ecosystem are all playing active roles in Ghana’s financial ecosystem through the mobile money intervention. “In view of the success chalked over the years, Mobile Money decided to honor all stakeholders who played very critical roles in the MoMo journey during our 10th Anniversary celebrations. At special stakeholders’ awards night, plagues and certificates of honor were presented to all stakeholders. However, we chose to handle Madam Rita’s contribution differently by engaging her to find out what will be most precious to her, and she told us she needed a permanent place of abode”. The CEO explained Mobile Money Limited decided to honor the request after she sent us the plan of the type of facility she wanted. Today, we are happy to honor our promise and present this 2-bedroom house worth over GHC 300,000.00 to Madam Rita Nhyiraba Tetteh. On behalf of Mobile Money Limited, MTN Ghana, and the rest of the MTN Group, we would like to thank you, Madam Rita, for lending us your image and voice on this successful journey. This is to recognize you and make you feel a part of our success story.! God bless you. As I conclude I would urge Madam Rita to take good care of the facility and observe a good maintenance culture that will preserve the facility for a long time. I would also like to also to encourage all our partners and stakeholders to remain resolute and loyal to the MoMo brand because we appreciate the critical roles you play in our business. Tomorrow, when the history and success story of Mobile Money Limited is being written, none of you, our partners, and stakeholders will be left out. Thank you all for your support and thank you for joining us this morning to celebrate Madam Rita. However, after receiving the building donation from Mobile Money Limited, Madam Tetteh expressed extremely excited about the kind gesture done to her by the Management of Mobile Money. She pledged to continue promoting the MoMo brand. Source: Apexnewsgh.com/Ghana

Business

MTN Ghana strategize to get majority SIM registered before July 31 deadline

MTN Ghana is enhancing its strategies to ensure that the millions of unregistered subscribers are registered before the July 31, 2022, deadline. The Company has started sending urgent messages to customers, who are not fully registered to do so before the deadline or risk having their SIM cards disconnected. A statement issued in Accra by Nana Kofi Asare, the Acting Chief Corporate Services Officer, MTN, said the Company had also launched an internal campaign dubbed: “GRAB, CHECK AND ACT (GCA).” The campaign is to encourage all staff, irrespective of their role to assist with the registration of customers. It said with the campaign, all MTN Staff had been tasked to check the registration status of customers they interacted with so that unregistered customers could be assisted to do so. The statement said in addition, MTN had deployed its field agents to communities with lowest registration numbers to get the customers registered. Mr Shaibu Haruna, Chief Sales and Distribution Officer of MTN Ghana, said: “We are nearly at the finish line and so we have intensified our efforts to reach out to all our customers.” He said they could not afford to lose customers due to non-registration and, therefore, encouraged all its customers to ensure their data/internet SIMs in their modems and other smart devices were fully registered. “We have created many channels (including our online portal – simregistration@mtngh.com) to ensure our customers register with ease. We are encouraging them to use the available channels that are convenient for them to speed up the registration process,” he added. The Ministry of Communications and Digitalization announced the mandatory registration of all SIM cards in Ghana in October, 2021. The registration exercise which started in October 2021 is scheduled to end on July 31,2022.

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IGP Opens Regional Crime Officers’ Conference to Bolster Police Investigative Capacity

MoMo Customers: Do More with Increased Wallet and Transaction Limits

MTN to adjust data bundle prices upward

MTN injects $2m to support Ghana’s World Cup campaign

MTN Ghana grows service revenue by a quarter, despite hit from digital transfer levies

Ghc 64 million invested in sustainable community project–MTN Ghana

Ghana: MTN Introduces EVD for Pre-Paid Customers

MTN Group settles US$300 million eurobonds

MTN Ghana to inject $1bn into network improvement by 2025

Mobile Money Limited handed over a 2-bedroom house worth over GHC 300,000.00 to Madam Rita Nhyiraba Tetteh

MTN Ghana strategize to get majority SIM registered before July 31 deadline

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