Customers on the MTN ‘Free After 1’ call plan will enjoy an enhanced customer experience with more value-added services with the introduction of the ‘Free After 1 Extra’ service. The MTN ‘Free After 1’ service was introduced a few years ago to allow customers to enjoy longer call periods after payment for the first minute of the call. Customers can subscribe to the service by dialing *550#, selecting option 6 to activate ‘Free After 1 Extra,’ and enjoy an uninterrupted call for 60 minutes, paying only for the first 1 minute after every 10 minutes on a call.
With this new plan, customers who subscribe will only pay for the first minute of a 10-minute call and can continue the call for up to an hour without any interruption. This means that the customer will be charged one minute in blocks of 10 minutes. The ‘Free After 1 Extra’ is an improvement on the ‘Free After 1’ plan, which requires the customer to end the call after every 10 minutes.
Noel Kojo Ganson, Chief Commercial Officer of MTN Ghana, said, “This enhanced plan was introduced based on customer feedback. We are confident that the newly introduced ‘Free After 1 Extra’ service allows customers to stay connected and enjoy uninterrupted calls with their business associates, family, and loved ones. Motivated by our belief that ‘Everybody deserves the benefits of a modern, connected life,’ we continue to create relevant offers for each customer category to meet their unique needs and preferences.”
With the changing dynamics of customer preferences in the use of telecommunications services, MTN continues to drive customer satisfaction by leveraging technology to develop products and services that deliver value. These services include ‘Free After 1 Extra,’ MTN Pulse Mashup, MTN Jara, among others.
