The festive season was marred by disappointment for scores of Ghana Post Limited customers, whose parcels failed to arrive as scheduled. Apexnewsgh reports
Many reported difficulties in tracing their shipments, with some alleging that staff told them their parcels had been delivered when they had not.
Customers shared their frustrations with some media platforms, recounting instances where parcels sent before Christmas were still undelivered weeks later. Others were redirected from the Circle office to the Accra office, only to leave empty-handed.
The delays have cast doubt on Ghana Post’s claims of operational improvements under the leadership of Mr. Bice Osei Kufour. Customers questioned the effectiveness of the revamp he touted in recent years.
Ghana Post management attributed the delays to external factors, including challenges from partner post office companies. However, it was revealed that airline partners prioritizing their customers over third-party clients during the yuletide also contributed to the delays. Ghana Post denied this claim, instead citing a strike action by the Canadian Post as the primary cause of the delays.
Customers described their experiences as “the Ghanaian way of doing things,” with staff repeatedly assuring them, “We are on it,” but offering no concrete solutions. Ghana Post dismissed allegations of theft, emphasizing its adherence to international standards.
Despite assurances of improvement, the incident highlights Ghana Post’s ongoing struggle to compete in a market defined by efficient and reliable logistics services. Customers are calling for immediate reforms to restore confidence in Ghana Post’s operations.
