During a recent Media and Stakeholder Sensitization Forum in the Upper East Region, MTN Ghana shared that out of their total subscriber base of over 27 million, approximately 22.5 million subscribers have completed the mandatory sim card registration process. This accounts for 83 percent of their customer base.
There are still around 17 percent, or a little over 4.5 million subscribers, who are yet to go through the registration process. MTN, as a leading telecommunications company in Ghana, remains committed to ensuring compliance with the sim card registration requirements and continuing to educate and encourage their remaining subscribers to complete the registration process.
The recent Media and Stakeholder Sensitization Forum in the Upper East Region focused on informing customers and stakeholders about MTN Ghana’s efforts to enhance the quality of customer service for their subscribers. The event, held at Akayet Hotel in Bolgatanga, had the theme ‘Leveraging Technology to Serve Customers with Excellence.’ Mrs. Adwoa Wiafe, the Chief Corporate Services and Sustainability Officer at MTN Ghana, addressed the participants and emphasized the company’s commitment to extending its services to all parts of the country, including the hinterlands.
During the forum, Mrs. Adwoa Wiafe also highlighted some of the activities undertaken by MTN Ghana in Bolgatanga. She revealed that the company has allocated $1 billion by 2025 to improve its services and provide social amenities to communities across the country. This significant investment demonstrates MTN Ghana’s dedication to enhancing their infrastructure and enhancing the overall customer experience.
“We have the ambition to be the leading digital solutions provider for Africa’s progress. We are focused on Africa and have identified the continent’s needs. We are building our business to address future problems. We are also expanding our connectivity operations, meaning we are expanding our network. Between 2020 and 2025, we are committed to spending $1 billion on the network. Currently, we have invested $600 million in our network in Ghana. As we grow, we aim to positively impact our communities. Our foundation is involved in community projects, sponsoring students in universities, and supporting other institutions. We collaborate with communities to provide relevant skills and opportunities for our stakeholders.” She explained
At the recently organized a Media and Stakeholder Sensitization Forum in the Upper East Region, with the aim of informing customers and stakeholders about their ongoing efforts to improve customer service quality. The event, held at Bolgatanga’s Akayet Hotel, revolved around the theme ‘Leveraging Technology to Serve Customers with Excellence.’ Mrs. Adwoa Wiafe, the Chief Corporate Services and Sustainability Officer at MTN Ghana, took the stage to address participants and underline the company’s commitment to expanding services, even to remote areas.
During the forum, Mrs. Adwoa Wiafe emphasized MTN Ghana’s dedication to digital and financial inclusion, highlighting the need to reach underserved regions. To achieve this goal, the company plans to extend its services to 374 sites as part of their rural telephony initiative.
In collaboration with government entities focused on rural telephony, MTN Ghana aims to expand its reach further. The event saw representation from various organizations including the National Communications Authority, Roads and Highways Authority, and Ghana Journalists Association, similar to previous engagements of its kind.
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